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Chief Customer Officer
Realmark Head Office
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Qualified lawyer, Bachelor of Laws
Annette has built a career driven by a strong passion for the real estate industry, customer service excellence, and innovation across the property sector. With deep experience working alongside real estate businesses, she brings a practical, commercially focused perspective to improving outcomes for customers, agents, and business owners alike.
As Chief Customer Officer at Realmark, Annette is a key member of the executive team, responsible for shaping customer and user experience across the network. Her role centres on supporting owned businesses, overseeing systems and processes, and driving initiatives that enhance service delivery, operational efficiency, and brand consistency.
Annette plays a pivotal role in managing complex property transactions, embedding best-practice processes, and leading change initiatives that improve how customers interact with Realmark at every stage of the property journey. She has a strong interest in leveraging technology, data, and innovative platforms to streamline workflows and elevate the customer experience.
With experience in developing policies, procedures, and scalable frameworks, Annette is also deeply involved in adopting new technologies, refining business practices, and delivering training and presentations that support growth, innovation, and marketing excellence across the Realmark network.
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Annette is proud to support many Realmark community initiatives in particular St Barts one of Perth’s leading non-for profit organisations for vulnerable and homeless.
In 2022, Annette completed the CapeCape with Zero to Zero, raising funds and awareness for youth mental health and each year raises money for WA’s Telethon with her family.
Annette is passionate about inclusion and diversity in the work force and champions team and industry initiatives for change.
Annette is recognised nationally for his expertise